Eastern Benefits Privacy Policy

Your Privacy Is Important To Us

Our company's goal is to serve your personal and business insurance needs. The information you provide to us when you apply for insurance or file a claim helps us achieve that goal. It enables us to provide coverage to you at the best price or to service your claim promptly and fairly.

Your trust is our most important asset. This includes the trust that we will keep the information you provide to us secure and treat it only as permitted by law. This notice tells you about the policy we have adopted and the practices that we use in handling the information you furnish to us.

Our Privacy Pledge

We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

We restrict access to your nonpublic personal information to those employees who need to know it in order to provide products and services to you, and we train our employees on how to handle and protect that information.

We do not disclose any nonpublic personal information about you to any affiliate or non-affiliated third party other than those permitted by law.

Information We Collect

We may collect nonpublic personal information about you from the following sources:

Directly from you (on insurance applications or other forms you fill out, or through telephone or in-person interviews), such as your name, address, telephone number, and social security number.
From your transactions with us, our affiliates or others, such as your premium payment history.
From third parties, such as other companies or government agencies, such as your driving record or claims history.
From inspections or photos taken of your property, such as information about the value or condition of property proposed for coverage.
From consumer reporting agencies, such as your credit history. Upon request, we will tell you how to get a copy of this report. The agency that prepares the report for us may retain the report and disclose it to others as permitted by law.

Information We Disclose

We do not disclose nonpublic information about our customers or former customers, except as permitted by law. That means that we may disclose information to:

Companies related to us by common control or ownership (“affiliates”).
Third parties who perform professional, insurance, or business functions for us.
Insurance institutions, agents or consumer reporting agencies in connection with any application, policy or claim involving you.
Financial service providers such as broker- dealers, insurance agents and brokers, third party administrators, investment companies and advisors, registered representatives, companies that perform marketing services on our behalf or on behalf of Eastern Insurance and another financial institution, or to financial institutions with whom we have joint marketing agreements.
Claims adjusters, appraisers and others to defend or settle claims involving your policy.
A group policyholder to report claims experience or to conduct an audit of services.
An insurance regulatory authority in connection with the regulation of our business, or to a law enforcement agency, governmental authority or other authorized person or institution to protect our legal interests, detect or prevent insurance fraud or criminal activity, or as otherwise permitted or required by law.
Businesses that conduct actuarial research.
Policyholders for the purpose of providing information regarding the status of an insurance transaction.
Lien holders, mortgagees, lessors or other persons having a legal or beneficial interest in your property.

Other Information-You Have A Choice

We are permitted under the Fair Credit Reporting Act to share information about our experiences or transactions with you or your account (such as your insurance policy information) with our corporate affiliates.

We also may share additional information about you or your account (such as information we receive from you in applications) with our affiliates. You may direct us not to disclose to our affiliates information that does not relate solely to our experiences or transactions with you or your account (such as the application information or credit bureau information) by “opting-out” as described below.

Your Choice to Limit Marketing

You may limit our affiliates from marketing their products or services to you based on information that we share with them. Your decision will remain binding until and unless you notify us of your desire to change that decision.
This limitation does not apply in certain circumstances, such as if you currently do business with one of our affiliates or if you ask to receive information or offers from them.

To limit marketing offers or to otherwise “opt-out”, call us toll free at 1-800-333-7234.